Shipping policy

Shipping policy

1. Processing time

Orders are prepared and dispatched within 1 to 2 business days of payment. Orders placed on a weekend or public holiday are processed the next business day.

2. Delivery times

Estimated delivery is 5 to 8 business days from dispatch. These are estimates, not guarantees: carrier delays, customs checks and peak periods can extend them.

If your parcel has not arrived within 15 business days of dispatch, contact us at Contact.healthfad@ik.me and we will open an investigation with the carrier.

3. Shipping costs

Shipping costs are shown at checkout before payment. Multi-pack offers include free delivery where stated on the product page.

4. Tracking

You receive a tracking link by email as soon as the carrier scans the parcel. Tracking can take 24 to 48 hours to become active.

5. Delivery address

You are responsible for the accuracy of the address entered at checkout. If a parcel is returned to us because the address was incomplete or incorrect, we reship it once the address is corrected; a second shipping charge may apply.

6. Customs, duties and taxes

For deliveries outside the European Union, import duties and taxes may be charged on arrival. These are set by the destination country and are payable by the recipient. We have no control over them and cannot refund them.

7. Lost or damaged parcels

If a parcel is lost in transit or arrives damaged, contact us with your order number and, where possible, a photograph. We reship or refund at no cost to you once the carrier investigation is complete.

8. Contact

[COMPANY NAME] — [ADDRESS] — Contact.healthfad@ik.me

Align the stated times with what your supplier actually delivers before publishing.