Refund policy

Returns, exchanges and refunds

This policy applies to every order placed on this store. It sits alongside your statutory rights and never replaces them.

1. Your 14-day statutory right of withdrawal

If you are a consumer in the European Union or the United Kingdom, you may cancel your order within 14 days of receiving it, without giving any reason. The 14 days run from the day you, or a third party you designate, take physical possession of the goods.

To exercise this right, tell us in a clear statement before the 14 days expire, by email at Contact.healthfad@ik.me. You may use the model withdrawal form but you are not obliged to. You then have 14 days from that statement to send the goods back.

We refund all payments received, including the standard delivery cost, within 14 days of receiving the returned goods or proof of dispatch, whichever comes first, using the same payment method you used.

2. Our 90-day fit guarantee

Beyond the statutory 14 days, we offer a commercial guarantee of 90 days from delivery. If the garment does not fit or does not do what you expected, contact us and we will exchange it or refund it. This guarantee is granted freely and does not limit your statutory rights in any way.

3. Free returns and exchanges

Return shipping is free within our delivery zone. Contact us and we will send you a prepaid label. Do not return an item without contacting us first: unannounced parcels cannot be traced to an order.

4. Condition of returned items

For hygiene reasons, please return the garment clean. We accept items that have been tried on and worn a few times, which is the point of the fit guarantee. We cannot accept items that are damaged, stained, cut or altered.

5. How to start a return

  1. Email Contact.healthfad@ik.me with your order number and what you would like: exchange or refund.
  2. We reply within one business day with a prepaid label.
  3. Drop the parcel off and keep the proof of dispatch.
  4. We process the refund within 14 days of receipt.

6. Faulty or incorrect items

If an item arrives faulty, damaged or is not what you ordered, tell us within a reasonable time. You are covered by the legal guarantee of conformity and by the guarantee against hidden defects. Repair, replacement or refund is at no cost to you.

7. Refund timing

Refunds are issued to the original payment method. Your bank may take a further 3 to 10 business days to display the credit.

8. Contact

[COMPANY NAME] — [ADDRESS] — Contact.healthfad@ik.me

Replace the remaining bracketed placeholders (company name and address) and have this reviewed by a lawyer before you rely on it.